Privacy Policy
Terms Section
1. Introduction
We are committed to protecting and respecting your privacy. Therefore this Privacy Policy (the “Policy“) sets out the basis on which any personal data we collect about you, or that you provide to us, is processed by us. We may update this Policy from time to time.
Please read the Policy carefully to understand our views and practices regarding your personal data and how we will treat it. By using our online services (including our site located at https://www.onlinedoctor.co.uk and purchasing products and accessing our services) you agree to the use we make in accordance with this Policy of all personal data you provide to us or we collect about you. If you do not agree with any term in this Policy, please do not use our online services.
2. The Company
Outcome Diagnostics Limited (“we”/”us”) operates onlinedoctor.co.uk and is responsible for delivering online consultation services. We are a company registered in Scotland under company number 732839. Our registered office is located at 3 Houstoun Interchange Business Park, Livingston, Scotland United Kingdom, EH54 5DW
For the purpose of the data protection rules, onlinedoctor.co.uk is the controller of your personal data. If you have any queries about this privacy notice or about our use of personal data please contact info@onlinedoctor.co.uk
3. Data we may collect from you
In this Policy your “data” means information or pieces of information relating to you or that could allow you to be directly or indirectly identified. We may collect, use, store and transfer different kinds of data about you:
• Contact Data includes data such as your email address, telephone number and correspondence address.
• Identity Data includes data such as first name, last name, username or similar identifier, date of birth and gender assigned at birth, photographs of you that you send to us.
• Health Data includes your responses to our online consultations and any other information you provide to us about your physical or mental health, including current medication and your GP details if you choose to provide that to us.
• Financial Data includes bank account and payment card details.
• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us
• Profile Data includes your username and password for any account you have with us, purchases or orders made by you, your interests, preferences, feedback and survey responses
• Technical Data includes data such as internet protocol (IP) address, your login data, browser type and version, cookies, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website and any communications we may send to you.
• Usage Data includes information about how you use our website such as information about your visit to our website, including the full Uniform Resource Locators (URL) clickstream to and through, pages you viewed or searches you made, page response times, download errors, length of visit, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
• Marketing and Communications Data includes your preferences in receiving marketing from us, selected third parties and your communication preferences.
We do not knowingly collect the data of children. Please do not provide data to us unless you are at least 18 years old. If we every require any information for patients below the age of 18, a parent or guardian will always need to be present and responsible.
We also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals’ Usage Data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our website to help improve the website and our service offering.
Data you voluntarily provide
From time to time you may provide data to us. This may be because:
• You create an account with us
• You take one of our online consultations or register to receive communications. You contact us via email or phone. If you do, we may keep a record of that correspondence and record the phone call.
• You consent for marketing to be sent to you.
• You complete surveys that we use for research purposes. These, however, are not mandatory.
• You purchase services or products through our online services, or express an interest in receiving such services.
• You respond to our request for identification documents.
• You provide feedback to us.
You otherwise contact us, including with queries, comments, or complaints. You participate in a promotion, for example claiming under a money back guarantee or participating in a competition, we shall process all such data in accordance with this Policy. Certain data is mandatory and must be provided to us so that we can fulfil your request (for example, to purchase services or products on our website), and we shall make this clear to you at the point of collection of the data.
All data that you provide to us must be true, complete and accurate. If you provide us with inaccurate or false data and we suspect or identify fraud, we will record this and we may also report this to the appropriate authorities.
Data we automatically collect about you
When you use our website we may automatically collect and store information about your Technical Data and Usage Data for the purposes of research, analysis and to improve our services.
Some of this information is collected using cookies and similar tracking technologies. If you want to find out more about the types of cookies we use, why we use them, and how you can control them, please continue to read on.
Data we receive from others
We may receive further data from third parties – such as credit reference agencies, the electoral register, and our verification partners – for purposes such as verifying your identity and confirm the validity of data relating to you.
We may also receive data about you from our third party service providers, including our working partners Cloud Pharmacy, payment service provider and our analytic service providers. In addition, our business relies on collaboration with third parties such as our prescribers, pharmacies, doctors, and blood testing companies and so we may therefore receive information about you from them.
Technical Data is also collected from third party service providers, including analytics providers and advertising networks and search information providers.
Contact, Financial and Transaction Data is collected from providers of technical, payment and delivery services.
4. Legal basis for processing your data
We will only use your data where we have a lawful basis to do so (also known as an Article 6 condition). The lawful basis that we rely on under this Policy are:
• Consent (where you choose to provide it).
• Performance of our contract with you – including carrying out any preliminary checks needed before agreeing to provide you with services.
• Compliance with legal requirements.
• Legitimate interests. When we refer to legitimate interests we mean our legitimate business interests in the normal running of our business which do not materially impact your rights, freedom or interests. We do not use your personal data for activities where our interests are overridden by the impact on you. Our legitimate Interests include:
• Providing you with information on services products and feedback.
• Keeping our records up to date.
• For statistical research and analysis and to enable us to monitor and improve services.
• To monitor how we are meeting our clinical and non-clinical performance in the case of health care providers.
• Sharing your personal information with people or organisations in order to comply with any legal or regulatory obligations or to enable us to run our organisation.
• To fulfil laws that apply to us and the third parties we work with.
• To take part in or be the subject of any merger
• Managing our relationships with you and third parties who assist us to provide the services to you.
We may also use any of your data, for our legitimate interests including:
• Providing you with information on services products and feedback.
• Keeping our records up to date.
• For statistical research and analysis and to enable us to monitor and improve services.
• To monitor how we are meeting our clinical and non-clinical performance in the case of health care providers.
• Sharing your personal information with people or organisations in order to comply with any legal or regulatory obligations or to enable us to run our organisation.
• To fulfil laws that apply to us and the third parties we work with.
• To take part in or be the subject of any merger
• Managing our relationships with you and third parties who assist us to provide the services to you.
5. Who do we share your data with?
We may share your data with our service providers, sub-contractors, consultants and agents that we may appoint to perform functions on our behalf and in accordance with our instructions, including IT service providers, group companies, accountants, auditors and lawyers.
We shall provide our service providers, sub-contractors, consultants and agents only with such of your data as they need to provide the service for us and if we stop using their services, we shall request that they delete your data or make it anonymous within their systems.
Our business relies on collaboration with third parties such as our prescribers, pharmacies, and blood testing companies, so we will share data about you with them – in particular your Contact Data and Health Data. Again, you acknowledge that we cannot provide consulting services or products to you unless we share your Contact Data and Health Data with these third parties.
If in accordance with our Customer Terms and Conditions we need to verify your identification, we shall share some of your Contact Data and Identity Data with our verification partners.
To facilitate the delivery of your order to you, you also understand and agree that we will use third-party delivery companies (such as Royal Mail and other delivery service companies) to deliver products to you and so we shall share your Contact Data with them.
To evaluate the performance of our business at a granular level we may occasionally send data to validated third parties for the purposes of evaluating ongoing performance.
We ensure that any data we disclose in accordance with our Policy is kept to the minimum required to allow the safe and effective delivery of services to you, and will never knowingly share with third parties who do not comply with data protection rules.
Only with your consent shall we provide your data, including your Health Data, to your own GP.
If we need to use your data to comply with any legal obligations, demands or requirements (for example, as part of anti-money laundering processes or to protect a third party’s rights, property, or safety), then in doing so, we may share your data with third party authorities and regulatory organisations and agencies.
If we choose to merge, sell assets, consolidate or restructure, finance, or sell all or a portion of our business by or into another company then the new owners may use your data in the same way that we do as set out in this Policy.
We may also occasionally use your data to receive feedback about our services.
Your rights
You have a number of rights under applicable data protection legislation. Some of these rights are complex, and not all of the details are simple to translate. You can exercise any of these rights at any time by contacting us at info@onlinedoctor.co.uk
Retention of data
We will retain data in accordance with applicable laws for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
We typically archive electronic patient records including your personal information, communication and treatments for a minimum of 10 years, and basic information such as Contact, Identity, Financial and Transactional Data for 7 years after you cease to be a customer.
Where we have no legal basis for continuing to process your data, we shall either delete or anonymise it.